Privacy policy

At Loop + Twist, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This policy outlines how we collect, use, and protect your data when you interact with us.

Information We Collect
How We Use Your Information
Sharing Your Information
International Data Transfers
Marketing Communications
Cookies
Your Rights
Data Retention
Contact Us

Information We Collect

We collect certain information to provide you with a seamless and secure shopping experience.

Information You Provide

This may include:

Name
Billing and delivery address
Email address
Phone number
Payment details (processed securely via third-party providers)

Information Collected Automatically

When you visit our website, we may collect:

IP address
Device and browser information
Pages visited and interaction data

How We Use Your Information

We use your information to support your experience with Loop + Twist, including:

Processing and fulfilling your orders
Arranging delivery through our logistics partners
Communicating with you regarding your order or enquiry
Providing customer support
Sending marketing communications (where you have opted in)
Improving our website, products, and services

We only process your data where we have a lawful basis to do so, including fulfilling a contract, your consent, or our legitimate business interests.

Sharing Your Information

We only share your information where necessary to deliver our services. This includes:

Payment providers (e.g. Shopify Payments, Stripe, Klarna) to securely process transactions
Logistics partners (e.g. The White Van Gentlemen, DHL) to fulfil and deliver your order
Technology providers (e.g. Shopify) to operate our website and services

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

International Data Transfers

Some of our partners may process your data outside of the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with data protection regulations.

Marketing Communications

If you opt in to receive marketing from us, we may contact you with updates, new collections, and exclusive offers.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support marketing activity.

These technologies may also share certain information about your activity on our website with our social media and advertising partners to help us deliver more relevant content and campaigns.

You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Social Media

We maintain a presence across a number of social media platforms, including Instagram, Facebook (Meta), Pinterest, and LinkedIn, to share updates, showcase our collections, and engage with our community.

Interacting with us on social media

When you interact with our social media pages (for example by following, liking, commenting, or messaging), we may process your personal data to respond to enquiries, engage with your content, and understand how our content is received.

We also use platform-provided analytics tools (such as Meta Page Insights and LinkedIn analytics) to review aggregated insights and performance data. Where this involves personal data, Loop + Twist and the relevant platform may act as joint data controllers for this processing.

Advertising and tracking

We use tools provided by Meta and other platforms (such as the Meta Pixel and similar technologies) to understand how users interact with our website and to deliver relevant advertising across social media platforms.

This allows us to:

Measure the effectiveness of our campaigns
Create tailored audiences based on website activity
Deliver more relevant content and advertisements

In these cases, we and the relevant platform may act as joint data controllers for the collection and transmission of this data.

Platform responsibilities

Each social media platform is responsible for how it processes your personal data within its own services. This includes how your data is used for advertising, profiling, and analytics.

We recommend reviewing the privacy policies of the relevant platforms for more information:

Meta (Facebook & Instagram): https://www.facebook.com/privacy

LinkedIn: https://www.linkedin.com/legal/privacy-policy

Pinterest: https://policy.pinterest.com/en/privacy-policy

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Request transfer of your data

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Contact Us

If you have any questions about this policy or how your data is handled, please contact us:

Email: info@loopandtwist.co.uk

We are always happy to help.

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